Contact Us
From Research Computing Website
Contact preference
We're happy to answer your inquiries!
For any minor demand or question, feel free to email us at the following address: rccg@hbku.edu.qa
For more demanding support requests, to have a better tracking, we recommend opening a helpdesk ticket by:
- emailing support@hbku.edu.qa with a subject line pre-fixed with the keyword "RCCG:" as follows: RCCG: <Your email subject line>
You're also welcome to visit our office during regular business hours at the below Address.
Technical query
Your technical queries sent by email, should include, when possible, the following items:
- An informative subject prefixed by "RCCG" keyword, e.g. "RCCG: AKT job submission assistance"
- The name of the machine you are working on (Hazeem, Raad2...)
- Relevant error messages
- Location of relevant files on the concerned system: job files, error files, etc.
- Name of the program/package you were running
- A clear description of the problem
In Person
Room 125
TAMUQ Engineering Building,
Education City,
Doha, Qatar